| |
  |
Interactive voice response systems
An Interactive Voice Response system (IVR) is a computer which gathers information that callers type on their phone keypad or speak in response to voice prompts. A very simple example would be “Press 1 for sales, press 2 for support”, although our technology can provide very sophisticated call flows incorporating features including:
- Interaction with ODBC databases (reading, writing and amending records)
- Voice recognition
- Text-to-speech synthesis
- Decisions based on time of day, caller’s location, called number, etc.
- SMS style alphanumeric input from the phone’s keypad
- Recording of the caller’s voice utterances
- Delivery of the caller’s responses to your email box
- Predictive dialling-out
- Acceptance and initiation of fax calls
- Fax polling (caller dials the number and receives faxed information)
The latest systems use natural language speech recognition to interpret the questions that the person wants answered.
IVR systems are found operating telephone banking services, voicemail systems are similar to IVR systems but offer limited functionality. IVR systems can be used to create services from telephone banking, order placement, caller identification and airline ticket booking.
IVR systems are often criticised as being unhelpful and difficult to use due to poor design and lack of appreciation of the callers' needs. An Inweb designed IVR system would connect callers to their desired service promptly and with a minimum of fuss.
Whether you want to run a competition line or take customer order details we can produce a professional working system from your call flow diagram.
We can take your call flow chart and produce a prototype system for you to test. Once you are happy, we can attach your own voice prompts and implement the finished system. Or alternatively we can have the voice prompts recorded for you.
Your finished IVR system can be linked to any telephone charge band including freephone, geographic number and premium rate.
To hear an example IVR system, you can set up a free unified messaging service and test its features. Alternatively, please call our sales team on 08000 612222 to discuss your requirements.
For more information please ring 08000 612 222 or email sales@inweb.co.uk. |
|
